商品零售企業(yè)ISO9000認證服務(wù)規(guī)范
Retail enterprises ISO9000 certification service specification
服務(wù)規(guī)范時規(guī)范超市企業(yè)服務(wù)人員（如理貨員、收銀員等）服務(wù)行為，闡明其服務(wù)內(nèi)容與服務(wù)質(zhì)量要求的操作性文件。
Service specification standard supermarket enterprise service personnel ( such as a tally clerk, cashier, etc.) service behavior, the service content and service quality requirements of operation document.
服務(wù)規(guī)范是衡量超市服務(wù)人員服務(wù)質(zhì)量的基本依據(jù)和最低要求，它一般應(yīng)包括崗位職責與任務(wù)、上崗條件、服務(wù)程序、服務(wù)內(nèi)容與要求等內(nèi)容。
Service specification is a measure of the supermarket staff service quality the basis and the minimum requirements, it shall generally include the responsibilities and tasks, induction conditions, service procedure, service content and requirements etc..
如收銀員的服務(wù)規(guī)范，應(yīng)就其上崗準備--招呼顧客--唱收唱付-禮貌送客--清點貨款--結(jié)業(yè)下崗等各服務(wù)環(huán)節(jié)的服務(wù)內(nèi)容與服務(wù)質(zhì)量要求做出明確具體的規(guī)定。
As the cashier service standard, should be on its induction -- greeting customers - sing sing revenue to pay out money - - inventory - courtesy of graduation laid-off, various services sectors of service content and service quality requirements to make clear and specific provisions.